Not just a product, but feelings, memories and connections
Customers come to our store with a variety of goals and thoughts.
Gifts… for themselves… for celebrations…
Each person has an irreplaceable story, and I believe it is my role to listen to those stories and create something for them.
For some it is a birthday present for a loved one, or a wedding gift for a family or friend.
For others it is a memory of a pet that has passed away.
Such people sometimes talk about their painful feelings.
We respect their feelings and consult with them about the design.
We believe that what we deliver is not a product, but important treasures that cannot be seen with the eye, such as feelings, memories, and bonds.
Connection with customers
I’m not good at customer service.
I like knitting, operating the sewing machine, and making pet designs.
In the past, I have suffered from mental illness due to the loss of a pet, but I felt that this job was something I had to cherish, so I continued doing it even after my treatment.
This is because of the connection I had with my customers.
In memory of a lost pet
We take our customers’ feelings seriously, especially when we receive requests for memorials from people who have lost pets.
Some customers write long emails or talk to me over the phone.
It makes me realize how serious their situations are.
I have had the same experience, and I create my products with your feelings in mind.
I think it goes without saying that we deliver good products.
The most important thing is for our customers to feel better.
I am doing my best to be a support to everyone.
self-introduction
In 2007, my family’s beloved dog passed away.
It was the first time in my life that I experienced the loss of a pet.
That’s me and Mukku (a Newfoundland dog) at the time.
After my beloved dog died, I thought I would never have another pet, but I was fortunate enough to become a foster parent for a rescue cat in 2015.
Sora on the left. Maro on the right.
In 2020, Maro (the brown tabby cat on the right) went to heaven…
Maro was gone in a flash after he was diagnosed with an illness, and I experienced the loss of a pet for the second time in my life.
At that time, my customers from back then and repeat customers sent me emails and supported me.
Now I feel that creating artwork for customers every day is a way of giving back to them.