A Review from the Sora Family
We received a heartfelt review from a customer who ordered a custom knitted cushion and blanket in memory of their beloved pet.
“We were able to meet our beloved Sora again. Thank you so much.
Sora was our precious dog who sadly passed away two years ago.
We will cherish these items dearly. Thank you again.
We would love to order from you again in the future.”
What This Review Meant to Us
Until I read this message, I hadn’t realized that the cushion and blanket were made in memory of a pet who had already passed away.
During the order process, our exchanges were mostly administrative—confirming details and arrangements. I didn’t know whether the order was for a personal keepsake or a gift, but I treated it with the utmost care, knowing it must hold deep meaning for the customer.
It was only after the delivery, when the review was posted, that I learned Sora had passed away. Reading those words moved me deeply.
Our Work Doesn’t End with Delivery
For us, completing a product and sending it out is not the end of our work. Communication with our customers often continues long after delivery.
Sometimes, emails arrive afterward—sharing memories, expressing grief, or asking for advice about coping with pet loss. Other times, it might be practical requests such as:
“I miss my pet so much.”
“Could you adjust or repair this for me?”
Just as pets live on in the hearts of their families, each piece we create continues to live on in us as well. Please feel free to reach out to us anytime about maintenance or repairs.
Always Together
What we truly deliver is not just a cushion or a blanket.
It is the feeling of “Always together, from now on.”
