A Customer’s Review of Their Knitted Pet Cushion
We received a heartfelt review from a customer who purchased a knitted cushion made to look just like their beloved dog.
“Our dog crossed the Rainbow Bridge. It was painful not seeing them in their usual place, and our family felt an overwhelming emptiness. We considered buying a plush toy that looked like a toy poodle and searched for memorial goods. That’s when we discovered Knit My Pet and decided to order.
The design process was handled with such kindness and care, and we felt truly understood. When the cushion arrived, our whole family was overjoyed. Now, we keep it on the sofa where our dog used to sit, and it comforts us every day. Thank you so much.”
These words from our customer made me incredibly happy. At the same time, they reminded me of the great responsibility I carry in creating each piece.
What I Keep in Mind
The phrases “kind support” and “being attentive to our feelings” are things I always strive for. Yet, the truth is, I’m not naturally good at customer service. I’m more of a quiet, craftsman-type personality. So when people say this about me, I sometimes worry—can I truly continue to live up to these expectations?
We create custom goods based on photos of pets.
Our work may fall under the category of “manufacturing,” but the finished piece is not just a product. To our customers, it becomes a cherished keepsake of their beloved companion.
Of course, making something of high quality is essential. But I believe what customers truly seek is not just quality—it’s emotional support. That’s why I place greater importance on listening and being there for their feelings than simply focusing on production.
I spend a lot of time corresponding with customers, hearing their stories, and responding with care. Sometimes they write back with words that warm my heart:
“Your messages don’t feel like business at all—they feel personal and warm.”
“Even though it’s online, it feels like I bought this face-to-face.”
Hearing this makes me feel that perhaps I’ve been able to help, even in a small way.
Remembering My Own Pets While Supporting Others
Every day, I receive messages from people going through pet loss. And each time, I’m reminded of my own beloved pets—Maro the cat and Mook the dog—both of whom have passed away.
In other words, I think of my departed pets every single day.
Sometimes, reading emails brings back the sadness of losing Maro. But at the same time, it makes me a little happy too—because I get to remember those precious companions I loved so much.
Perhaps those feelings come through in the words I write back to customers.
More Than Just a Product
Yes, our work is “making things.” But through these handmade pieces, I hope we can become a bridge—helping even a little to support the hearts of those grieving.
On the right is Maro, and on the left is Mii. Both of them are now in heaven.
👉 [See our product lineup here]
👉 [Read more stories of how our memorial goods have supported people through pet loss]
Because what we truly deliver is not just a cushion, but the feeling of—
👉 [See details about the cushions here]